Frequently Asked Questions
1. What is Rayform technology and how does it work?
- Rayform technology is a unique optical simulation technique used to etch 3D structures into our jewelry. When a light source hits the jewelry, these etchings reflect hidden messages or patterns that become visible.
2. What material are your jewelry made of?
- Our jewelry is made of S925 silver and 14K gold plated, combining the elegance and durability of high-quality materials.
3. Does the necklace reveal its message only in sunlight?
- No, the hidden message can be revealed by any light source, including your phone's flash, lamps and other artificial lights.
4. How can I take care of my EMMINI jewelry?
- It is recommended to avoid contact with water, perfumes and chemicals. Wipe gently with a soft cloth and store them in a dry and safe place when not in use.
5. What is the warranty policy for your products?
- We offer a 1-year warranty on our products. If your jewelry is damaged by non-human causes within 30 days, we offer a full refund. After 30 days, we only accept exchanges for quality issues.
6. How long does it take for my order to be shipped?
- Due to high order volume, shipping may take 5-7 days. Orders are processed within 24-48 hours after purchase.
7. How can I track my order?
- Every order includes a tracking number that will be emailed to you once your package has been shipped. You can use this number to track the status of your shipment.
8. What should I do if I receive a defective product?
- If you receive a defective product, please contact us immediately at INFO@EMMINI.COM . We will assist you in replacing the product or providing a refund.
9. Can I return or exchange my product if I am not satisfied?
- We accept returns and exchanges only for quality issues. For more details, please see our Returns and Refunds Policy available on our website.
10. How can I contact customer service?
- Our customer support is available 24/7/365. You can contact us via email at INFO@EMMINI.COM for any questions or problems.